自分の一番の課題（のうちの一つ）であるので何回か聴きなおさないといけないな。。。とりあえず、エントリ。 http://www.manager-tools.com/2006/10/do-you-need-to-apologize/

http://www.manager-tools.com/2006/10/accepting-an-apologyMindset: Offense is OVER. Don't judge on the previous behavior. -- simply genuinely accept the apology. Accepting apology is NOT forgiving, excusing or reconciling. Accepting apology…